On arrival day you will receive a check-in email where you can check-in online via your phone and use your mobile room key. Alternatively, you can check- in using the kiosk at the hotel where you can code your room key card. Rooms will be available for check-in as soon as they are ready. Before this time you can leave your bags in our ski room.
Early check-ins are subject to availability, but we always try to accomodate when possible. If you would like an earlier check-in please let us know in writing, and we will try our best. If you are arriving in Zermatt before 10am, we would highly recommend utilising the lockers at the train station, exploring Zermatt, and picking them back up on the way to the hotel.
Check-in is available on arrival day, from when the room has been cleaned. If check-in is not available, then the room is not ready. All rooms will be ready by 3pm, so you can leave your bags in our ski room and enjoy Zermatt until then. We would advise early arrivals to also utilise the lockers at the train station, as the lockers at Peaky Riders are small ski lockers.
If the reservation is not found, please ensure you are using the correct reservation number and surname (second name) used to make the booking. This can be found in your check-in email. If you cannot find your reservation number, please enter your departure date and second name.
When checking-in your room number is displayed once the key card has been coded. Your room number can also be found in your online portal. Scan below to see your room number.